Explanation of ILL Express Statuses

ILL Express uses various statuses to track requests and control workflow. These statuses, listed below, may be used to pinpoint the exact location of any given item at any given time. Please note that these statuses reflect the actions of the requesting customer as well as those of the ILL staff.

Status: Explanation:
At Bindery This item requested by an extended campus customer and owned by University Libraries is at the bindery. We will continue processing the request as soon as the item returns from the bindery.
Awaiting ALA Processing This item is owned by a library that does not participate in the OCLC ILL system. We will now process this item using the standard ALA (American Library Association) paper request form and send the request via fax to the potential lender.
Awaiting Branch Processing This item requested by an extended campus customer and owned by University Libraries is located in a branch library. We have requested the item from the branch library, and we will continue processing the request as soon as the item is delivered to us from the branch library.
Awaiting Conditional Processing A lending library has "conditionalized" our request for this item, and they have sent us a message asking us to clarify our borrowing request for the item, or they have asked us whether we are willing to comply with special conditions (high cost, restricted use, etc.) before they will lend the item. 
Awaiting Copyright Clearance This article request must be reviewed to determine if any copyright fees need to be paid. These fees, if required, are paid by the library, not the requesting customer. 
Awaiting Customer Contact This requested item has arrived and has been processed by the ILL staff, but we have not yet informed the customer that the item has arrived.
Awaiting DD Circulation Recall This item requested by an extended campus customer and owned by University Libraries is currently checked out. We have recalled the item and will continue processing the request as soon as the item is returned by the current borrower.
Awaiting DD Distant Customer Processing This request was submitted by an extended campus customer and the item is owned by the University Libraries. It will now be retrieved from the library shelves and processed for shipping.
Awaiting Doc Provider Processing This article request has been submitted by the customer. It has been determined in the copyright clearance process that copyright fees must be paid and the only method available to do so is through a commercial document provider. The item will next be requested from one of these document provider sources.
Awaiting Document Delivery Processing This item requested by an extended campus customer and owned by University Libraries will be retrieved and processed for delivery.
Awaiting E-Mail Response We have sent you an e-mail about this request, and we are waiting for your response. This usually involves a question about some uncertainty we have about the statement of your request.
Awaiting Extensive Searching This requested item could not  be identified during an initial search. More extensive searching will now be done using standard bibliographic sources to try to identify exactly what is being requested.
Awaiting Other Request Processing This requested item requires some unspecified special handling before it can be requested from another library. Notes attached to the request should have a further explanation.
Awaiting Post Receipt Processing This requested item has been received in ILL Express, but has not yet been processed for delivery to the requester.
Awaiting Request Processing This requested item has been submitted by the customer and has gone through the copyright clearance process, if necessary. It is now ready to be searched and requested from potential lenders.
Awaiting Return Label Printing This item has been returned to the ILL office by the customer. It is currently awaiting return processing so that it can be returned to the lending library.
Awaiting Unfilled Processing The request for this item was not filled by any of the possible lending libraries that we have tried so far. We will try to identify additional libraries that claim to own the item and send the request to these additional libraries. 
Cancelled By Customer The customer has cancelled this request and no longer requires the requested item. 
Cancelled By ILL Staff This request has been cancelled by the ILL staff. You can learn the reason for the cancellation by logging on to your ILL Express account and clicking the "View/Resubmit Cancelled Requests" button and looking at the detailed information for the cancelled item. 

Note: If one of your requests is cancelled by the ILL staff, ILL Express will immediately send you an e-mail message explaining why the item was cancelled.
Checked Out to Customer The requested ILL item has arrived from the lending library, has been processed by the ILL staff, and has been checked out by the customer or by one of his/her proxies. Until the item's status is changed to "Item Checked In", the customer is responsible for the item.
Customer Notified via E-Mail The requested item has arrived, has been processed by the ILL staff, and the customer has been notified of it's availability via ILL Express's automated E-Mail. This status reflects the customer's preferred notification method (E-Mail) as entered in his/her personal information page.
Customer Notified via Phone The requested item has arrived, has been processed by the ILL staff, and the customer has been notified of it's availability via telephone. This status reflects the customer's preferred notification method (Phone) as entered in his/her personal information page.f
Delivered to Web The requested item has arrived, has been processed by the ILL staff, and has been posted to the requesting customer's personal ILL Express page, where it may be viewed and/or downloaded electronically via Adobe Reader.
In DD Stacks Searching This item requested by an extended campus customer and owned by University Libraries is being searched for in the Newman Library book stacks.
Incorrect Item Received and Returned An item was received that does not match the item that was requested. It has been returned to the lender and the original item will be re-requested.
Item Checked In The item borrowed from another library has been returned to the ILL office by the customer and the item has been checked in. It is now ready for return processing.
Item Returned The item has been returned to the lender.
Long Overdue This borrowed item has not been returned by the borrower. A problem concerning the return is being resolved. This status prevents ILL Express from sending additional overdue notices and blocking the requester's ILL Express account.
Received Incorrect/Partial Item An item was received that either does not match the item that was requested or is incomplete. The ILL staff will determine the quickest means to correct this.
Request Finished The entire request process has been completed successfully. Requests with this status are archived under the "View Request History" button.

Note: Cancelled requests are not at "Request Finished" status and thus do not display under "View Request History". Cancelled requests may be found under the "View/Resubmit Cancelled Requests" button.
Request Held Until... This status is used to hold a request for later processing. This is used mostly in December when Interlibrary Loan services cease over the holidays. Requests are held until they can be processed in January of the following year. This status may also be used to hold difficult requests until we receive more information.

Request Held Until 2004 --- New requests that can not be processed until January 2004.
Request Held Until cond --- Requests being sent out (on OCLC) for the second or more time. These will also be held over the holidays.
Request Held Until Nancy --- Difficult requests about which our staff is trying to gather more information.
Request In Processing This request is being processed at this moment.
Request Sent This request for an item not owned by Virginia Tech has been sent to possible lending libraries and we are waiting for the item to be shipped by a lender.
Submitted by Customer This request has been submitted by the customer and is awaiting processing by the ILL staff.